Close vs Freshsales: Which CRM Tool Is Better in 2026?
Close
From $49Freshsales
From $9Quick verdict
Overall pick: Freshsales
Freshsales is the broader fit: it costs less per seat ($9 vs $49), includes a free plan, and covers every feature Close does plus lead scoring. Close remains a reasonable choice for inside sales teams focused on high-volume outreach, since its positioning centers on built-in calling, SMS, and email sequences. Buyers who need lead scoring or a low entry price should pick Freshsales; buyers prioritizing an outreach-centric inside sales tool can justify Close despite the higher per-seat cost.
- Freshsales's entry plan ($9) is 82% cheaper than Close's ($49).
- Freshsales has a free plan; Close does not.
- Only Freshsales offers: lead scoring.
Cost calculator
| Tool | Monthly | Yearly |
|---|---|---|
| Close · per user | $245.00 | $2940 |
| Freshsales · per user | $45.00 | $540 |
Based on entry-level paid plans. Prices change, so check the vendor before you buy.
Which one should you choose?
| If you need… | Pick | Why |
|---|---|---|
| Startup with a tight software budget | Freshsales | Freshsales starts at $9 per seat and offers a free plan; Close starts at $49 per seat with no free plan. |
| Team that needs lead scoring | Freshsales | Freshsales includes lead scoring; Close does not list lead scoring among its features. |
| Inside sales team running high-volume outreach | Close | Close is positioned for inside sales teams and high-volume outreach with built-in calling, SMS, and email sequences. |
| Buyer wanting the lowest per-seat entry cost | Freshsales | At $9 per seat, Freshsales is $40 per seat cheaper at the starting tier than Close at $49 per seat. |
| Buyer comparing feature parity across both tools | Freshsales | Both cover pipelines, email tracking, calling, automations, reporting, mobile apps, and API, but only Freshsales adds lead scoring. |
Feature comparison: Close vs Freshsales
| Feature | ||
|---|---|---|
| Free plan | ❌ | ✅ |
| Starting price | $49 /user/mo | $9 /user/mo |
| Visual sales pipelines | ✅ | ✅ |
| Email tracking & 2-way sync | ✅ | ✅ |
| Lead scoring | — | ✅ |
| Built-in dialer & call logs | ✅ | ✅ |
| Workflow automations | ✅ | ✅ |
| Revenue forecasting & reports | ✅ | ✅ |
| Mobile iOS / Android app | ✅ | ✅ |
| Public API | ✅ | ✅ |
Highlighted rows are where the tools differ.
Pros and cons
Close
- Built for inside sales teams and high-volume outreach
- Includes built-in calling, SMS, and email sequences
- Covers pipelines, email tracking, automations, reporting, mobile app, and API
- No free plan
- Starting price is $49 per seat
- No lead scoring feature
Freshsales
- Offers a free plan
- Starting price is $9 per seat
- Includes lead scoring in addition to pipelines, email tracking, calling, automations, reporting, mobile app, and API
- Billing is per seat, so costs scale with team size
- Positioned for startups and all-in-one sales communication rather than specifically for high-volume inside sales outreach
At a glance
Inside sales CRM with built-in calling, SMS and email sequences.
Founded 2013 · From $49 · 7/8 tracked features
Best for: inside sales teams, high-volume outreach
See Close alternatives →Modern CRM with built-in phone, email and AI insights.
Founded 2016 · From $9 · 8/8 tracked features
Best for: startups, all-in-one sales communication
See Freshsales alternatives →FAQ
Is Close cheaper than Freshsales?
No. Close starts at $49 per seat, while Freshsales starts at $9 per seat and also offers a free plan.
Does Close offer lead scoring?
No. Lead scoring is not listed among Close's features, while Freshsales includes it.
Do both tools include built-in calling?
Yes. Both Close and Freshsales list built-in calling and call logs among their features.
Which tool has a free plan?
Freshsales offers a free plan; Close does not.
Do both tools offer a public API and mobile app?
Yes. Both Close and Freshsales list a public API and a mobile iOS/Android app.
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Data last reviewed: pending verification. All CRM tools →